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FAQs

Straight answers.

Hosting, Google Maps, privacy, turnaround and pricing. If your question is not here, ask us — we reply to every message.

Tours

What exactly is a 360° virtual tour?+

A set of 360° photographs taken at chosen points in your space, connected so a visitor can look in every direction and move from one point to the next — on a phone, a laptop or a VR headset — as if walking through.

How many viewpoints will my space need?+

It depends on the size and the number of areas. A small café may need a handful; a hotel or banquet venue many more. We plan the viewpoints with you before the capture, and every quote states exactly how many are included.

How long does a capture take?+

We agree a date and time with you during site preparation. Most of a capture day is careful setup at each viewpoint; we plan around your opening hours so we do not disturb customers.

How long until the tour is delivered?+

The delivery timeline is written on your quote. It starts once the advance is received and the capture date is confirmed.

Google Maps

Can the tour appear on Google Maps?+

We help publish eligible panoramic content to Google Street View, so it can appear with your business listing. Google decides what it accepts and how it is shown.

Will it improve my ranking or bring more customers?+

We do not promise search rankings, visits or sales from Google publication. A tour helps customers understand your space before they visit; what they do next is up to them.

Hosting

How is the tour hosted? Is hosting forever?+

Hosting is included for the period written on your quote — it is not unlimited. Before that period ends we tell you about renewal and any charge, and you decide.

Can I put the tour on my own website?+

Yes. You get an embed code and a shareable link. Website embedding help is available if your developer needs it.

Privacy

What about private areas and people?+

Tell us which areas are restricted or private and we will not capture them. Before delivery we remove or blur identifiable people and unintended sensitive information where necessary.

Do I need the owner's permission?+

If you do not own the space, we need the property owner's permission before the capture. We confirm access and permissions during site preparation.

Pricing

How much does a tour cost?+

Our packages start with the Starter Tour for small spaces, the Business Tour for multiple viewpoints with navigation, and the Premium Experience for larger spaces with custom hotspots. They are indicative launch prices; your quote states the exact scope and price.

How do payments work?+

50% advance confirms the booking; the remaining 50% is paid before final handover or activation, as agreed in the quote. Work outside the scope needs your written approval, and hosting or maintenance is billed separately.

Are revisions included?+

Yes — the number of revision rounds is written on your quote. Extra areas, extra viewpoints or re-capture after changes to the space are quoted separately.

Let customers look inside

Your space, from every angle.

Tell us about your space. You get a written scope, a capture date and a clear price before anything starts.